Sales conditions

1. Scope of the General Terms and Conditions of Sale (T&Cs)

These General Terms and Conditions of Sale (hereinafter the "T&Cs") apply to any remote purchase made on the website www.mb-1830.com (hereinafter the "Site").

The Site is published by the company **MAISON BREMOND 1830**, a simplified sole proprietorship (Société par action simplifiée unipersonnelle), registered with the RCS of Aix en Provence under number **502 734 668**, having its registered office at **16 Ter Rue d’Italie 13100 AIX-EN-PROVENCE**; share capital: **€12,800,000.00**; intra-community VAT number: **FR01502734668**; telephone: **04 92 72 66 91**; email: **[email protected]** (hereinafter the "Seller").

The Seller offers for sale on its Site food products (fine groceries), cosmetics, and accessories (hereinafter the "Product(s)") to any natural person wishing to make a purchase for personal use (hereinafter "Client(s)").

The Seller and the Client are individually or collectively referred to as the "Party" or the "Parties".

The Client declares to have full legal capacity and to act as a consumer defined by the French Consumer Code as "any natural person who acts for purposes which do not fall within the scope of his commercial, industrial, artisanal, liberal or agricultural activity".

These T&Cs apply to the exclusion of all others, and notably those applicable to in-store sales or through other distribution or marketing channels.

The T&Cs may be subject to subsequent modifications; the version applicable to the Client's purchase is the one in force on the Site on the date the order is placed. They shall prevail over any other version.

2. Hosting and Maintenance

Hosting is provided by the company **OVH** (2 rue Kellermann - 59100 Roubaix - France).

Site maintenance is provided by the Agency **Boeki** (8 rue Manuel – 13100 Aix-en-Provence – France; SAS with capital of 16,227.02 Euros; RCS Aix-en-Provence 800 946 337).

3. Development

The website https://www.mb-1830.com/ was developed by the Agency **Boeki**, a Magento e-commerce agency (8 rue Manuel – 13100 Aix-en-Provence; SAS with capital of 16,227.02 Euros; RCS Aix-en-Provence 800 946 337).

This website was created using the **Magento** solution.

4. Purpose

The purpose of the T&Cs is to define the rights and obligations of the Parties in connection with the online sale of the Products offered by the Seller on the Site. They notably specify the conditions for ordering, payment, and delivery of the Products ordered by the Client on the Site.

5. Acceptance of the General Terms and Conditions of Sale

The Client acknowledges having read the T&Cs and expressly declares to accept them from the moment they validate and pay for their order after clicking on the button "I have read and accept the general terms and conditions of sale and the associated legal notices".

The Client is also required to read the privacy policy and the legal notices which form an integral part of these T&Cs.

6. Products

Products Offered

The Products offered for sale are those listed on the Site.

Presentation, Illustration, and Photography of Products

In accordance with article L.111-1 of the French Consumer Code, the Seller presents the Products on its Site, along with their detailed descriptions, illustrations, and photographs allowing the Client to know their essential characteristics.

The Client is required to refer to the descriptions of the Products in order to learn about their essential characteristics before placing any order. The choice and purchase of a Product is the sole responsibility of the Client.

The Client is informed that the photographs and graphics presented on the Site are non-contractual and cannot engage the Seller's liability.

Availability

Product offers presented on the Site are valid within the limit of available stocks. A Product that has become temporarily unavailable is indicated as such.

Adding a Product to the basket does not constitute validation of the order; it is therefore possible that all or part of the quantity of a Product placed in the basket may no longer be available when the order is validated. In this case, the Client is informed directly and before payment of their order.

The Seller will make every effort to ensure the availability of the entire range of Products offered.

The Seller reserves the right to modify the Products offered on the Site at any time and without notice.

Substitution

In the event of unavailability of Products once the order has been placed, the Seller will immediately inform the Client and offer either to substitute one or more Products from the order, or to cancel the order and be refunded for the missing Product within a period of 15 days. No Product will be substituted without the express agreement of the Client.

Promotions

The Seller is free to offer promotional offers and the Client is informed that any promotional benefit is limited to one use per order.

Composition

The components of the Products are detailed on the Site, under the headings "About this product", "Composition", "Nutritional values" and "Storage and tasting advice". The Client can also contact customer service for additional information regarding the composition of the Products.

The Seller can in no event be held responsible for any allergic reaction occurring during the tasting of a Product caused by a component mentioned on the Site.

7. Price and Payment Terms

Price

The prices of the Products presented on the Site are indicated in euros, all taxes included (TTC). They are applicable at the time of order validation by the Client and do not include participation in shipping costs, which is invoiced in addition and indicated before the final validation of the order.

The price of the Products is that listed on the site on the date of the order. The Seller reserves the right to modify the price of the Products at any time.

The prices are subject to French VAT and any change in the legal rate of this VAT will be reflected in the price of the Products presented on the Site, on the date stipulated by the implementing decree relating thereto.

Payment Terms

The price is payable in full, on the day the order is placed by the Client.

The Client can choose one of the following payment methods:

• Bank card: accepted cards: Visa, Mastercard, American Express. The bank card must be issued in France (including Metropolitan France, Corsica, and Monaco), Canada, the United States, or the European Union.
• PayPal

All information flows related to payment operate in a secure context (SSL protocol). The information communicated when placing the order (card number and validity date) is not stored on the Seller's servers.

To increase security, the Client must communicate this information with each new order. The communication by the Client of their bank card number constitutes authorization to debit their account up to the amount of the order.

The Seller will initiate collection at the end of the order preparation, for the exact amount of the Products actually delivered to the Client.

Invoice

The invoice is issued with each order shipment and is only available in digital format via the order confirmation email or upon request by email: [email protected].

8. Order

Identification

Creating an account is not mandatory to place an order on the Site. The Client has the option to purchase as a guest by providing their first name, last name, email address, telephone number, and delivery address.

The Client can also create a personal account (email address as identifier and password of at least 6 characters). The system checks for the uniqueness of the email address.

In case of forgotten password, the Client can click on "forgotten password" and receive a modification link to their email address.

The password is strictly confidential; the Client is solely responsible for its use.

"My Account" Area

To place an order, the Client must provide: last name, first name, address, phone number, and email address. This information is necessary for order management.

The Client undertakes to provide genuine information and to inform the Seller of any change likely to affect the delivery conditions of the Products.

A summary of the information provided is presented to the Client by email.

Deactivation

Inactivity: When the Client's account has remained inactive for two years, the Seller reserves the right to deactivate the account, without notice or compensation.

Client's Request: The Client can request the deactivation of their account by email: **[email protected]**. Client data will be deleted in accordance with the personal data policy: Privacy Policy.

Ordering Process

1. Step 1: Cart composition — The Client chooses the Products and adds them to the cart ("ADD TO CART"). Possibility to enter a promotional code. The total cart amount does not yet include shipping costs.
2. Step 2: Choice of delivery method — The Client chooses: home delivery or pick-up point delivery.
3. Step 3: Payment — Summary of billing information, order content, delivery method, and total amount. The Client enters their payment information (card or PayPal) and must check "I have read and accept the general terms and conditions of sale and the associated legal notices". For card payment, the Client is directed to a secure access.
4. Step 4: Order Confirmation — After validation by the payment centers, a page confirms the order and a summary email is sent. The sales contract is formed upon order confirmation.

The Seller reserves the right to cancel or refuse any order from a Client with whom there is a dispute relating to: payment of a previous order, consumer status, lack of sincere information necessary for the execution of the order. In case of refusal, the Seller will inform the Client.

Modification and Order Tracking

From the receipt of the confirmation email, the Client can track the status of their order via "my account" → "Orders".

For technical and logistical reasons, once the delivery method is validated and the order is confirmed, the Client will no longer be able to modify the delivery method.

Order Limit

The Seller reserves the right to limit the order of the same Product to a certain quantity per Client.

9. DELIVERY / SHIPPING FEES

General Information

Products ordered by the Customer will be delivered to the address provided by the Customer during the ordering process.

In the event of a shipping delay, an email will be sent to the Customer to inform them of any potential impact on the indicated delivery timeframe.

In accordance with Article L216-6 of the French Consumer Code, if a Product is not delivered on the specified date or within the indicated timeframe, the Customer may:

• Notify the Seller of the suspension of payment of all or part of the price until the Seller fulfills their obligation, in accordance with Articles 1219 and 1220 of the Civil Code;
• Terminate the contract if, after formally requesting the Seller to deliver the Products within a reasonable additional period, the Seller fails to do so.

The contract is considered terminated upon receipt by the Seller of written notice informing them of this termination, unless the Seller fulfills their obligation in the meantime.

If the Customer receives their order after notifying the Seller of the termination, they may return it complete and in its original condition. The Customer will be refunded, including the initial delivery costs and return shipping, upon receipt of the package by the Seller.

The Seller undertakes to prepare the order as quickly as possible following the electronic receipt of the Customer’s order.

Delivery Methods

Shipping takes place Monday through Friday. Two delivery options are available to the Customer:

Chronopost Classic

Delivery times vary depending on the delivery location. For **mainland France**, delivery is estimated at **24 hours after order preparation**. Internationally, delivery takes between **2 and 5 days**. When the order is placed online, the Customer will receive an automated email announcing shipment.

The recipient can track their package using the tracking number they receive by email or, if unavailable, through Customer Service. Upon delivery, the package requires a **signature**. If the Customer is not present, a second delivery attempt will be scheduled with Chronopost.

Chronopost Pickup Point

The package is delivered to the retailer chosen by the Customer from the list provided at checkout. As soon as the package arrives at the pickup point, the Customer receives an email from Chronopost. The parcel will be handed over by the collection point upon **signature and presentation of identification**. The customer has **14 calendar days** to collect it.

Shipping and Handling Costs

No additional fees are applied by the Seller. Shipping costs are the responsibility of the customer and are communicated to the customer before order confirmation at step 3: Payment. For orders over **€70**, shipping is **free** within mainland France.

Shipping costs are fixed at a single rate based on the following prices:

In mainland France and Monaco

Single rate:

• Pickup point: **€4.50**
• Chronopost standard: **€9.50**
• > €70: **Free**

Other zones

Zone 1 (Germany, Austria, Belgium, Bulgaria, Denmark, Spain (All except (07, 51, 52, 38, 35, 08))), Estonia, Ireland, Italy, Latvia, Luxembourg, Netherlands, Poland, Portugal (All except (90, 91, 92, 93, 94, 95, 96, 97, 98, 99)), Czech Republic, Slovakia, Slovenia, Sweden): **Flat fare: €14.50**

Zone 2 (Albania, Andorra, Armenia, Azores, Canary Islands, Finland, Madeira, Iceland, Switzerland, Turkey): **Flat fare: €30.00**

Zone 3 (Hong Kong, Israel, Madagascar, Romania): **Flat rate: €40.00**

Zone 4 (French Overseas Departments and Territories (Réunion, Guadeloupe, Martinique, French Guiana, St. Barthélemy, St. Martin, Mayotte, New Caledonia), Australia* and Canada*): **Price: €50.00**

*Australia and Canada: €50.00 up to 4kg. >4kg-≤9kg = €70.00. >9kg-≤12kg = €100. >12kg-≤20kg = €135. >20kg = €90.00 per additional 5kg increment. Please note that customs fees may apply depending on the carrier.

Zone 5 (Corsica): **Flat rate: €35.00**

For the USA: please contact our customer service department for a quote based on the delivery location by mail to: **[email protected]**.

Receiving the Order

The Customer, or the recipient of the order, is invited to check the visible condition of the package and its contents upon delivery, and this in the presence of the carrier. In case of any anomalies regarding the package (damaged package, opened package, liquid traces, etc.) or the Product (missing or damaged products), the Customer or recipient must follow the procedures described below.

Any anomaly observed must be noted in writing on the carrier's delivery slip. These notes must be **clear and detailed, dated and signed** by the Customer to avoid any dispute and preserve the Customer's right of recourse against the carrier. No claim will be accepted without such notes being made at the time of delivery. The Customer must inform the Seller within **two business days** of any issues encountered and the actions they have taken.

The delivery date corresponds to the date and time of actual handover or first presentation at the delivery address indicated by the Customer in the order form or at the collection point.

An identity document or any other proof of identity may be required upon delivery or pickup of the package.

At the time of delivery, the Customer or any authorized third party will formalize acceptance by **signing the delivery receipt**, on which any necessary remarks may be noted. The signature by the Customer or their authorized representative on the delivery receipt confirms proper receipt of the order, its contents, the number of packages indicated on the receipt, and the good condition of the packages.

Transfer of Ownership and Risk

The Products remain the property of the Seller. Transfer of ownership from the Seller to the Customer occurs only after **full payment of the order**. In the case of irregular, incomplete, or refused payment, or in case of wrongful behavior by the Customer, the Seller reserves the right to **block delivery** of the ordered Products. The Seller will inform the Customer electronically and request that the situation be remedied.

Risk transfers at the time of **delivery**, upon handover of the Products to the delivery address provided by the Customer or upon collection at the store or pick-up point. From this date, the Customer assumes full responsibility for any damage the Products may suffer or cause.

10. Right of Withdrawal

Right of Withdrawal

In accordance with article L. 221-18 of the French Consumer Code, the Client has a period of fourteen (14) days from the receipt of the Product to exercise their right of withdrawal without having to justify their decision.

The Client must notify their decision to withdraw to the Seller before the expiration of the aforementioned period, by using the withdrawal form or any unambiguous declaration expressing their desire to withdraw.

The withdrawal form must be sent:

• By email: [email protected]
• By post: Maison Brémond - 16 Ter rue d'Italie - 13100 Aix-en-Provence

The exercise of the right of withdrawal ends the Seller's obligation to execute the order.

Products must be returned within fourteen (14) days from the notification of withdrawal, accompanied by the order confirmation.

Only Products in perfect condition and in their original packaging allowing their resale in new condition will be accepted. Damaged or incomplete Products will not be taken back.

Once the Product(s) is/are returned, only the price of the Product and shipping costs will be refunded. Return costs remain the responsibility of the Client.

The refund will be made within fourteen (14) days from the receipt of the Product, by the same means of payment as that initially used, unless specific indication from the Client.

Withdrawal Form

I hereby notify you of my withdrawal from the contract for the sale of the following good:

Ordered on: ......................................
Received on: ........................................
Order number: .............................
Name of the consumer(s): ........................
Address of the consumer(s): ............................................................
Signature of the consumer(s) (only in case of notification of this form on paper):
Date: ...........................................
   

Exclusions from the Right of Withdrawal

In accordance with article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts:

• For the supply of Products liable to deteriorate or expire rapidly (notably: chocolates and candied chestnuts).
• For the supply of Products that have been unsealed by the Client after delivery and which cannot be returned for reasons of hygiene or health protection.

11. Warranty

The Seller guarantees that the Products are manufactured and packaged according to strict quality rules and stored in compliance with the standards in force in France.

The Seller cannot guarantee the quality of the Products if the Client has not respected the storage conditions or has consumed Products beyond the best-before date indicated on the packaging.

Legal Warranties

11.1 Legal Conformity Warranty

Under the legal conformity warranty, the Client benefits from a period of two (2) years from the delivery of the Product to act. They can choose between the repair or replacement of the Product, subject to the conditions provided for by article L.211-9 of the French Consumer Code.

11.2 Warranty Against Product Defects

The Client can implement the warranty against hidden defects within the meaning of article 1641 of the French Civil Code, allowing them to choose between the resolution of the sale or a reduction of the selling price in accordance with article 1644 of the French Civil Code.

Reminder: the action resulting from redhibitory defects must be brought within two years from the discovery of the defect (article 1648, paragraph 1 of the French Civil Code).

In accordance with article 1642 of the French Civil Code, the Seller is not bound by apparent defects of which the Client was able to convince themselves.

In case of non-conformity or hidden defect, the Client must inform the Seller by phone or email upon discovery: Tel: +33(0)4 92 72 66 91 — Mail: **[email protected]**.

The Seller will repair or replace the warranted Products deemed non-compliant or defective. Shipping and return costs will be reimbursed upon presentation of supporting documents.

Refunds for Products deemed non-compliant or defective will be made as quickly as possible and at the latest within thirty (30) days following the finding of the defect.

11.3 Exclusion of Warranty

The Seller's liability cannot be engaged if:

• The returned Products do not correspond to the Products ordered by the Client;
• The returned Products were not ordered on the Site;
• The ordered Products whose packaging has been opened by the Client.

The Seller cannot guarantee the quality of the Products if the Client has not respected optimal storage conditions or has consumed products beyond the Best-Before Date (DLC).

12. Liability

The Seller cannot be held liable in the event of:

• Fraudulent use of the Site's login credentials by the Client;
• Interruption of the Site;
• A case of **force majeure** within the meaning of article 1218 of the French Civil Code preventing the execution of the obligations contained in the T&Cs.

13. Mandatory Verification on Packaging

The Seller strives to keep the information on the Site up to date in order to provide complete, legible, and understandable information on the composition of the Products, in accordance with article L111-1 of the French Consumer Code.

The Client is advised, upon receipt of the product, to verify the composition indicated on the packaging — which may exceptionally be subject to modification by the manufacturer. In case of discrepancy between the information provided at the time of order and that appearing on the packaging, the Client is invited to contact customer service.

14. Intellectual Property

The trademarks "Brémond Fils" and "Maison Brémond 1830" as well as the logos, images, designs, texts, photographs and other distinctive signs appearing on the Products, catalogs or the Site are elements of exclusive property of the Seller.

Any reproduction, modification or use of the intellectual property elements is prohibited without the express written authorization of the Seller.

These T&Cs do not grant any intellectual property rights to the Client. These rights remain the exclusive property of the Seller.

15. Personal Data

The Seller has implemented a strict policy regarding the personal data of Clients; this policy is available in the privacy policy.

In accordance with law n° 2024-449 of May 21, 2024, the data collected via the Site is hosted by the company OVH (2 rue Kellermann - 59100 Roubaix - France).

16. Autonomy of Clauses

If one or more stipulations of the T&Cs are held to be invalid by a law, regulation or final court decision, the other stipulations will retain all their force and scope.

The names, titles, and subtitles of the articles are given for convenience and cannot be used to interpret the content.

17. Governing Law and Dispute Resolution

These T&Cs are subject to French law.

In the event of a dispute relating to the validity, interpretation or execution hereof, the Parties undertake to seek an amicable resolution.

If no amicable solution is found, the Client may resort to the mediator in accordance with article L612-1 of the French Consumer Code. The Seller adheres to the e-commerce mediator service of FEVAD (60 rue La Boétie, 75008 Paris): mediateurfevad.

The European Commission's Online Dispute Resolution platform is accessible: ODR.

If mediation fails, the Client must bring their claim before the competent court — competent French jurisdictions. In application of article R. 631-3 of the French Consumer Code, the consumer Client may choose to seize:

• one of the territorially competent jurisdictions (domicile or registered office of the defendant, place of delivery);
• the jurisdiction of the place where they resided at the time of the conclusion of the contract or the occurrence of the harmful event.

18. Customer Service and Complaint

For any information, request for information or complaint, the Client can contact the Customer Relations Service: