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Sales conditions

Sales conditions updated : 24-05-2018

 

1.      Preamble

These general sales conditions govern all relationships between:

-          MAISON BRÉMOND 1830, a simplified single-member shareholder company, registered with the RCS of Aix en Provence under the number 502 734 668, and having its headquarters at 16 Ter Rue d’Italie 13100 AIX-EN-PROVENCE (hereinafter referred to as the « Seller »),

And

-          the private individual ordering one or more products on the www. mb-1830.com website (hereinafter referred to as the « Customer»).

Maison Brémond 1830 invites its customers to download and print the general sales conditions by clicking here: General Sales Conditions.

 

The www.mb-1830.com website (hereinafter referred to as "the Site") is an electronic sales area which offers a service for placing distance orders and for the preparation of the products delivered by the Seller.

 

2.      Object

The General Sales Conditions aim to describe the terms for the distance selling of goods and services between the Seller and the Customer to be delivered to metropolitan France (hereinafter referred to as the « Territory »), with no minimum purchase. They express all the obligations and rights of the Parties.

Any order placed by the Customer themselves for this is carried out by themselves for themselves, for their personal and non-professional needs.

The contract resulting from the effective order by the Customer falls within the regulations governing distance selling, as resulting from existing legal and regulatory provisions in France, as well as the provisions listed hereafter.

3.      Acceptance of General Sales Conditions  

The customer ordering on the Site certifies that they are a non-trading, adult private individual acting for their own personal needs.

The customer declares to have had knowledge of the General sales conditions prior to ordering the products shown on the Site and declares that they explicitly accept the terms when they validate and pay for their order after having clicked on « I have read and approved the general sales conditions and the associated legal notices ».

The Customer is also expected to have read the legal notices of the site which are an integral part of the General sales conditions.

4.      Modification of the general sales conditions

The Seller is free to adapt/modify at any time the general sales conditions, the Customer is therefore invited to consult the website regularly.

The general sales conditions applicable on each order are those existing on the day the order is placed.

5.      Products

Presentation of the products

The Seller presents on its Site the products and services and their detailed descriptions which enable the Customer to know, before the final placing of the order, their essential characteristics.

Illustrations and photographs of the products

The Customer is informed that the descriptions, Product sheets, prints, advertising descriptions and photographs are not contractually binding and are a presentation of the Products for information purposes only.

Availability

The offers of the products presented on the Site are valid subject to stock availability. A product which is momentarily unavailable is indicated as such.

Adding a product to the shopping cart does not constitute the validation of the order, it is therefore possible that all or part of the quantity of a product placed in the shopping cart is no longer available at the time of validating the order. In this case the Customer is directly informed of this and prior to payment of their order.

The Seller to make every effort to ensure the availability of the whole range of products offered.

Special offers

The Seller is free to make special offers; the Customer is informed that all promotional advantages are limited to one use per order.

Replacement

In the case of products becoming unavailable, Maison Brémond 1830 shall immediately inform the Customer and will offer either to replace one or several products in the order, or for the order to be cancelled and the Customer refunded forr one or several products in the order, or for the order to be cancelled and the Customer be refunded for the missing product. No products shall be replaced without the Customer's explicit consent.

6.      Prices and means of payment

Prices

The prices of the products presented on the site are shown in Euros tax inclusive. They are applicable on validation of the order by the Customer and do not include shipping costs, which are invoiced in addition, and shown before the final validation of the order.

The product price is the price shown on the Site on the date of the order. Prices are subject to French VAT and any changes in the legal VAT rate will affect the prices of the products and services presented on the Site, on the date stated by the implementing decree to which they refer.

The shipping costs, which are added to the total amount of the order, are shown on the order summary, according to the delivery terms.

The amount of the order that the Customer has validated when proceeding with payment is the final price – tax inclusive and including the amount of shipping costs – and the maximum amount that can be debited.

The Seller reserves the right to modify his prices at any time, without notice, it being understood, however, that the price shown on the Site on the day of the order will be the only price applicable to the Customer.

The following means of payment may be used:

-          Banker's card: we accept the following cards: Visa, MasterCard, and American Express. A banker's card must be issued in France by a bank domiciled in metropolitan France (including Corsica and Monaco), Canada, United States or in the European Union.

-          Paypal

All the information streams relative to payment are operated in a secure context, particularly in the case of payment by banker's card which uses SSL protocol. The information communicated at the time of placing the order (card number and valid date) are not stored on the Seller's servers.

For increased safety, the Customer will communicate this information for each new order.

Communication by the Customer's of their banker's card number authorizes Maison Brémond to debit their account for the amount of the order. Maison Brémond 1830 shall only recover the amount at the end of order preparation, for the exact amount of products effectively delivered to the Customer.

The products ordered are the property of Maison Brémond 1830 up to the total payment of the order. In the event of incomplete payment, or payment not in proper form or not duly executed or any culpable conduct by the Customer, Maison Brémond 1830 reserves the right to block shipping of the products ordered. Maison Brémond 1830 shall inform the Customer by electronic means and shall request that they rectify the situation.

Invoices

An invoice is drawn up for the shipping of each order and is only available in digital format via the order confirmation email.

7.      Order

Identification

For their first order the Customer has to indicate their email address as an identifier and choose a password. This password must be composed of at least six characters and have a certain level of safety to be retained. A check of the uniqueness and the electronic address is then carried out by the system.

In the event where the Customer loses their password, they can click on the "forgot your password?" section and enter their electronic address. The Customer will receive a link on their email address which will enable them to change their password.

The password is strictly confidential and it will be requested from the Customer each time they connect to the Site. The Customer is solely responsible for its use.

 

My account area

In order to place an order, the Customer must enter some information in their area, and in particular:

-          Their surname and first name,

-          Their address,

-          Their telephone number.

The Customer wishing to use the Site explicitly agrees not to use false information or third-party information and to provide true and honest information. The Customer also agrees to inform the Seller of any changes concerning them.

A summary of the information provided is presented to the Customer via an email.

This information is necessary for the management of orders by Maison Brémond 1830 and enables the link between the Seller and the Customer. Consequently, failure to provide the information requested would mean abandoning the creation of an account, and would prevent the Customer from proceeding with an order.

Deactivation

In the event where the Customer's account has remained inactive for 2 years, Maison Brémond 1830 reserves the right to deactivate the Customer's account, in its own right, without prior notice or indemnities.

The Customer who wishes to deactivate their account may request this by email to the following address: contact@maison-bremond.com. Maison Brémond 1830 will make every possible effort to deactivate the account in a timely manner.

 

Order process

  • Step 1: Filling the shopping cart

The Customer chooses the products they wish to purchase and adds them to their shopping cart by clicking on « ADD TO CART ».

Once the products have been selected, they can click on a promotional code.

At this stage, the amount of the shopping cart does not include the shipping costs and shipping terms which depend on the shipping method chosen in Step 2.

To proceed to the next step, the Customer must click on « PROCEED WITH ORDER ».

  • Step 2: Choice of method of delivery

Home delivery is the only method possible via the Site.

  • Step 3: Payment

Once the delivery method has been validated, the Customer is directed to a page summarizing their invoice information, the contents of the order, the delivery method and the amount of the order.

The Customer must also enter the payment details and choose between payment by banker's car or PayPal. The Customer is then invited to tick « I have read and accept the general sales conditions and the legal notices associated with them».

If the Customer decides to pay by banker's card, they must select their banker's card to be directed to a secure access and enter their bank data under the intended conditions.

To confirm the order the Customer must click on « PAYMENT ». From this moment they are considered to have knowingly accepted the contents and conditions of the order in question and specifically these general sales conditions.

  • Step 4: Order confirmation

When the relative payment centres have validated the transaction, a page confirms the Customer's order, and a summary email is sent to the Customer. 

In the event where, for any reason whatsoever, an order is not accepted, Maison Brémond 1830 will inform the Customer by any means.  

Order modification and follow up

From the order confirmation email, the Customer can follow the progress of their order in their area, by clicking on « My account », and « Orders ».

When the delivery method has been validated by the Customer, and the order confirmed, the Customer can no longer modify the delivery method, for technical and logistic reasons.

Order limitation

Maison Brémond 1830 reserves the right to limit the Customer's order for a same product to a certain quantity for stock management reasons.

 

8.     shipping

General information :

Products ordered by the Customer in accordance with these general terms and conditions of sales (GTCS) will be delivered to the address indicated by the Customer during the ordering process ("delivery address").

In the event of a delay in shipment, an email will be sent to the Customer to inform him of any possible consequences on the delivery time that has been indicated.

In accordance with legal provisions, in the event of late delivery or, no later than thirty days after the conclusion of Contract, the Customer has the right to cancel his order under the conditions and procedures defined by the Article L216-2 of the French Consumer Code.

In the event that the Customer receives his order after cancellation, he may return it, complete and in its original condition and will be refunded, including the costs of the initial delivery and those of return, upon receipt of the package by Maison Brémond 1830. An order will be regarded as sold out when the Customer will have fully paid for the products and his contribution to the shipping costs, and all the products will have been delivered.

Maison Brémond 1830 delivers to the following countries :

  • Albania
  • Andorra
  • Armenia
  • Australia
  • Austria
  • Belgium
  • Brazil
  • Bulgaria
  • Canada
  • Czech Republic
  • Denmark
  • DOM-TOM (Reunion, Guadeloupe, Martinique, Guyana, St Barthelemy, St Martin, Mayotte)
  • Estonia
  • Germany
  • Great Britain
  • Hong Kong
  • Iceland
  • Ireland
  • Israel
  • Italy
  • Latvia
  • Luxembourg
  • Madagascar
  • Metropolitan France
  • Monaco
  • Poland
  • Portugal (only zones 90, 91, 92, 92, 93, 94, 94, 95, 96, 97, 98, 99)
  • Russia
  • Singapore
  • Slovakia
  • Slovenia
  • South Korea
  • Spain (only zones 07, 51, 52, 52, 38, 35)
  • Sweden
  • Switzerland
  • Taiwan
  • The Netherlands
  • Turkey
  • United States of America


For any other destination, the Client is invited to contact Maison Brémond 1830 at the following address contact@maison-bremond.com so that a personalized offer can be proposed to him/her.

Maison Brémond 1830 commits to prepare the order within 24 working hours following the electronic receipt of the order by the Client.

Each order is carefully prepared by the Maison Brémond 1830 order pickers, who ensure that orders are prepared as quickly as possible.

Shipping method :

Two different shipping methods are proposed :

  • Chronopost Classic :
  • Delivery times depend on the place of delivery. For Metropolitan France, this time is estimated at 24 working hours after loading the order. For international shipments, this period is between 2 and 5 working days (excluding customs clearance time). When the order is made on the Internet the Customer will receive an automatic email announcing the shipment of the order.

    The recipient can track his parcel through the parcel number he receives by e-mail or, through Customer Service.

    All orders require a signature upon receipt. In the event of the Customer's absence, Chronopost will contact the Customer via his e-mail address or telephone number in order to agree on a second visit.

  • Chronopost Relay Pickup :
  • The package is delivered to the shopkeeper of the Customer's choice from the list proposed when the order is closed.

    As soon as the package has arrived in the relay point, the Customer receives an email from Chronopost. The package will be delivered by the relay point with signature and upon presentation of an identity document. The Customer has 14 calendar days to withdraw it.

    Contribution to the shipping and processing costs :

    No additional charges are applied by Maison Brémond 1830.

    Delivery costs are at the Customer's charge, and are notified to the Customer before any order confirmation in step 3: Payment. For an order amount higher than 70 euros, shipping costs will be offered in metropolitan France.

    Shipping costs are automatically calculated the shipping costs are fixed at a single rate based on the following prices:

    In Metropolitan France and Monaco :

    Single rate Pickup points Chronopost classic
    6.50€ 9.50€
    > 70€ free free

    Other zones :

    1 : Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Germany, Great Britain, Ireland, Italy, Latvia, Luxembourg, Netherlands, Poland, Portugal (only zones 90, 91, 92, 93, 94, 95, 96, 97, 98, 99), Slovakia, Slovenia, Spain (only zones 07, 51, 52, 38, 35), Sweden.

    2 : Albania, Andorra, Armenia, Azores Islands, Canary Islands, Iceland, Madeira Islands, Russia, Switzerland, Turkey.

    3 :Australia, Brazil, Canada, Hong-Kong, Israel, Madagascar, Singapore, South Korea, Taiwan, United States.

    4 : French overseas departments and territories (Reunion, Guadeloupe, Martinique, Guyana, St Barthelemy, St Martin, Mayotte)

    Single Rate Zone 1 Zone 2 Zone 3 Zone 4
    14.50€ 30.00€ 40.00€ 50.00€

    Receipt of the order :

    The Customer, or the recipient of the Order, is invited to check the apparent condition of the package and products upon delivery.

    In the event of an anomaly relating to the package (damaged package, opened package, trace of liquid...) or to the ordered product(s) (missing product(s), damaged product(s)), the Customer or the recipient of the Order must follow the procedures described below.

    Any anomaly noticed must be the subject of handwritten reserves made on the carrier's delivery note. The reserves must be clear and detailed, dated and signed by the Client to avoid any dispute. No claims can be registered without reserves made during delivery. The Client must inform Maison Brémond 1830 within two working days of the incidents encountered and the measures he has taken.

    The delivery date corresponds to the date and time of delivery or first actual presentation to the delivery address indicated by the Customer in the order form or the availability at the pick-up store.

    The transfer of risks occurs upon delivery, during the delivery of the products to the delivery address provided by the Customer or at the time of collection of the parcels in store or at the Post Office.

    An identity document or any other necessary proof may be required when the package is delivered or collected.

    At the time of delivery, the Customer or any third-party to whom he has given authority to receive the goods will formalize his acceptance by signing the delivery receipt presented to him and on which any observations that may be made.

    The signature by the Customer or any person authorized by him for this purpose of the said delivery note confirms the good receipt of the order, its contents and the number of associated packages indicated on the delivery note as well as the good condition of the packages.

    9.      Right of withdrawal

    Article L. 221-18 of the French Consumer Code states that the consumer has a period of fourteen (14) days in which to exercise their right to withdrawal from the contract concluded at a distance without giving any reason.

    The Customer must notify the Seller of their decision to withdraw by sending, before the expiry of the above-mentioned date, the standard withdrawal form, available here, or a clearly worded statement, expressing their wish to withdraw.

    Withdrawal form

    Returns and Refunds

    Refunds will be made by the same means of payment as that used by the Customer for the initial transaction, unless otherwise specified by the Customer. The refund will be made, in a timely fashion and no later than 14 days from the effective exercising of the withdrawal right by the Customer.

    This period may however be extended by Maison Brémond up to the reception by Maison Brémond 1830 of the goods returned by the Customer to the shop or to the address indicated on the return voucher, or up to the reception by Maison Brémond 1830 of a proof of shipping of the goods by the Customer. In the case where the period of fourteen (14) days expires on a Saturday, a Sunday or a public holiday, it is extended up to the next working day.

    Pursuant to Article L.221-23 of the French Consumer Code, the cost of returning the products will be borne by the Customer except in the case where the products delivered do not comply with the order (in this case, the cost of returning the goods will be borne by Maison Brémond 1830. The Customer's may be held liable in the case where the product is depreciated due to handling other than that which is necessary to establish the type, characteristics and proper functioning of the product.

    Exclusions

    Maison Brémond 1830 informs the Customer that, pursuant to Article L.221-28 of the French Consumer Code, the Customer is not entitled, for products ordered which, due to their type, cannot be returned or are likely to deteriorate or expire rapidly, to a right to withdrawal. This specifically concerns:

    -          Fresh products,

    -          Products whose packaging has been opened,

    10.      Warranty

    Maison Brémond 1830 guarantees to the Customer that the Products are manufactured and packaged according to strict quality rules, and stored in compliance with existing standards in France.

    Maison Brémond 1830 can in no way guarantee the quality of its Products if the Customer has not respected the optimal storage conditions, or if they have used the products beyond the Best Before date shown on the packaging.

    11.      Responsibility

    Maison Brémond 1830 may in no event be held responsible for:

    -          The fraudulent use of the login identifiers of the Site by the Customer;

    -         The interruption of the Site;

    -         Force majeure under article 1218 of the French Civil Code preventing it from fulfilling the obligations contained in these General sales conditions;

    12.      Intellectual Property 

    The "MAISON BRÉMOND 1830" brands and all the trading brands, whether representational or not, and all the other brands, trade names, service marks, illustrations, pictures, logos, drawings and models whether registered or not, royalties and patents (hereinafter “Intellectual Property Elements”), which appear on the products, in the catalogues, the online store, or on all accessories or packaging, whether registered or not, are and remain the exclusive property of Maison Brémond 1830.

    The (complete or partial) reproduction, modification or use of the Intellectual Property Elements, for whatever purpose or and on whatever medium, is strictly prohibited without the prior written explicit consent of Maison Brémond 1830. This prohibition also applies to all combinations or uses associated with another brand, symbol, logo or, more generally speaking, any distinctive sign designed to make up a logo.

    13.      Personal data

    Maison Brémond 1830 has implemented a strict policy regarding the personal data of its Customers. This policy and the commitments of Maison Brémond 1830 are available in the legal notices.

    14.      Entire Agreement

    In the event where one of the clauses in these general conditions was to be declared null and void by a Court decision, such invalidity shall not entail the nullity of all other clauses, which continue to produce their effect.

    15.      Applicate law and dispure resolution

    These online sales conditions are subject to French law. In the absence of amicable settlement, disputes relating to orders placed on the Site fall within the exclusive jurisdiction of the French courts, notwithstanding multiple defendants or warranty claims. In addition, in accordance with Article L.616-2 of the Consumer Code, Maison Brémond 1830 informs the Customer of the existence of an online dispute resolution platform set up by the European Commission. The purpose of this platform is to collect possible complaints from European consumers about online purchases and then forward the cases received to the competent national ombudsmen. This link is available here: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

     Download GSC.

    Download withdrawal form.

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